Feb 25, 2013
Achievement of internationally recognized quality management standard reflects commitment to best-in-class service delivery
NEW YORK, February 25, 2013 — BNY Mellon today announced that its Funds Transfer Division, part of BNY Mellon's Global Client Service Delivery team headquartered in Oriskany, New York, has achieved ISO 9001:2008 Quality Management System certification.
ISO 9001:2008 certification is an internationally recognized Quality Management standard focused on defining customer quality requirements, using data to analyze processes, meeting applicable customer and regulatory requirements, enhancing customer satisfaction, and continually improving business performance. The certificate was approved and issued by TUV India, part of the TUV Nord Group, one of the world's largest inspection, certification and testing organizations.
"Demonstrating BNY Mellon's commitment to operational excellence and quality service, our Funds Transfer division's certification is a significant accomplishment for a team that has consistently maintained one of the highest levels of processing accuracy in our industry," said Frank Behlmer, executive vice president and head of Global Operations for BNY Mellon."
A core operation within BNY Mellon, Funds Transfer provides U.S. Dollar (USD) and multicurrency electronic payment services for domestic and international clients of BNY Mellon's Treasury Services group and other BNY Mellon businesses. On a daily basis the Funds Transfer team processes approximately 170,000 transactions valued at $1.5 trillion USD, and maintains an accuracy rate in excess of 99 percent.
"Fast, reliable and secure funds transfer services delivered in a technologically sophisticated and client focused environment are at the heart of our value proposition," said J. David Cruikshank, executive vice president and chief executive officer of BNY Mellon's Treasury Services group. "ISO certification is more than a positive reflection on the excellence of our Client Service Delivery team. It's also a perfect example of how our investments in our systems and our people support BNY Mellon's commitment to helping our clients succeed."
BNY Mellon is a global investments company dedicated to helping its clients manage and service their financial assets throughout the investment lifecycle. Whether providing financial services for institutions, corporations or individual investors, BNY Mellon delivers informed investment management and investment services in 36 countries and more than 100 markets. As of December 31, 2012, BNY Mellon had $26.7 trillion in assets under custody and administration, and $1.4 trillion in assets under management. BNY Mellon can act as a single point of contact for clients looking to create trade, hold, manage, service, distribute or restructure investments. BNY Mellon is the corporate brand of The Bank of New York Mellon Corporation (NYSE: BK). Additional information is available on www.bnymellon.com, or follow us on Twitter @BNYMellon.